🤖 Business Automation · Wollongong

Your business, running 24/7 — without the overtime

AI chatbots, missed call text back, review automation, lead nurture and more. We build the systems that keep your pipeline full while you're on the tools, with a client, or asleep.

78%of customers buy from the
first business to respond
5 minResponse time needed to
maximise lead conversion
62%of calls to small businesses
go unanswered

Every missed call, unanswered chat or forgotten follow-up is a job going to your competitor

Illawarra business owners are busy — on the tools, with clients, running the business. The leads don't stop coming just because you can't pick up. Automation bridges the gap.

$47K

Average annual revenue lost by a tradie who misses just 4 calls per week at a $230 average job value

10×

More likely to qualify a lead if you respond within 5 minutes vs 60 minutes — speed to lead is everything

88%

Of consumers read online reviews before choosing a local business — yet most businesses never ask for them

2–3 hrs

The time the average SMB owner wastes each day answering repeat questions that an AI could handle instantly

The full automation stack for Illawarra businesses

Pick one or stack them all — each system works standalone or as part of an integrated growth engine.

📞

Missed Call Text Back

When a call goes unanswered, an automated SMS fires within seconds — keeping the conversation alive before they call your competitor.

  • Instant SMS with your business name
  • Custom message + booking link
  • Works after hours, weekends & public holidays
  • Two-way SMS conversation handling
🤖

AI Chatbot

A trained AI assistant on your website that answers questions, qualifies leads and captures contact details around the clock.

  • Trained on your business, services & FAQs
  • Captures name, email, phone & enquiry type
  • Hands off to you when it can't help
  • Works on any existing website
📱

AI Receptionist

An AI that handles incoming calls — answers FAQs, takes messages, books appointments and routes urgent calls to the right person.

  • Natural-sounding AI voice
  • Appointment booking integration
  • Call summaries sent to your phone
  • Overflow routing for urgent calls

Review Automation

Automatically request Google reviews after every job or appointment. Turn happy customers into your best marketing — on autopilot.

  • Triggered SMS or email after job completion
  • Direct link to your Google review page
  • Follow-up sequence for non-responders
  • Negative feedback private redirect
📈

Lead Intelligence

Know who's visiting your site, where they came from and what they looked at — so you can follow up with context, not cold calls.

  • Visitor identification & enrichment
  • Source tracking (Google, Facebook, referral)
  • Behaviour-based lead scoring
  • CRM sync & notification triggers
💌

Lead Nurture Sequences

Automated email and SMS follow-up that keeps you top of mind for leads who aren't ready to buy today but will be next month.

  • Multi-step email + SMS sequences
  • Personalised by service or enquiry type
  • Behaviour triggers (opened, clicked, visited)
  • CRM integration & pipeline tracking
🔥

Lead Reheat

Automatically re-engage leads that went cold — old enquiries, past customers, quote approvals that never came through.

  • Segmented reactivation campaigns
  • SMS + email reactivation flows
  • "We haven't heard from you" sequences
  • Seasonal & promotion-triggered campaigns
📊

Reporting Dashboards

One screen showing your leads, conversions, revenue, reviews and campaign performance — no more logging into five different platforms.

  • Live lead & pipeline visibility
  • Google Ads + SEO performance
  • Review score & response tracking
  • Weekly automated email summary

What automation looks like in the real world

Time saved, money recovered, revenue added. Here's what happens when Illawarra businesses stop leaving leads on the table.

Missed Call Text Back

South Coast plumbing business recovering $4,800/month in lost work

Missing 5–8 calls per week after hours and on weekends. By the time they called back the next morning, the customer had already booked someone else.

11extra jobs
per month
$4.8Kadditional
revenue/mo
3 minavg response
time (was 14hr)

🔥 Missed call text back fires within 30 seconds. The customer replies to the SMS, gets a booking link, and the job is locked in — all before the business owner even knows they called.

Review Automation

Wollongong café going from 3.9 to 4.7 stars in 90 days

Great food, loyal regulars — but only 34 Google reviews and a 3.9 star average from a handful of unhappy customers years ago. New customers were choosing competitors with more reviews.

61new Google
reviews
4.7★average rating
(was 3.9)
+31%new customer
foot traffic

⭐ Post-visit SMS triggered 4 hours after a transaction. Direct link to Google review page. Negative responses redirected privately. 61 new reviews in 90 days — zero manual effort.

AI Chatbot + Lead Nurture

Illawarra allied health clinic saving 12 hours per week in admin

Receptionist was spending 2–3 hours per day answering the same 8 questions via phone and email: opening hours, fees, parking, rebates, appointment availability. Genuine enquiries were getting buried.

12 hrsadmin saved
per week
34extra appts
per month
$2.1Ksaved in
admin costs/mo

🤖 AI chatbot handles FAQs and after-hours enquiries. Lead nurture sequence follows up website form submissions automatically. Receptionist now focuses on patients, not phone tag.

Lead Reheat

Building company reactivating $38K from a cold enquiry database

Three years of website enquiries sitting in a spreadsheet — 340 contacts who'd asked for quotes but never converted. No follow-up had been sent since the original reply.

$38Kpipeline
reactivated
14new project
enquiries
3contracts
signed

🔥 A 3-email reactivation sequence sent over 2 weeks. Personalised by project type, with a seasonal hook. 14 re-engaged enquiries, 3 signed contracts — from a database that was gathering dust.

Up and running in days, not months

No technical headaches. We handle the full setup — you just tell us what's not working in your business and we build the fix.

1

Discovery Call

We map your current lead flow and identify exactly where leads are falling through the cracks — calls, chats, follow-up or reviews.

2

Build & Configure

We set up your chosen automations, train any AI on your business information and connect everything to your existing tools.

3

Test & Refine

You approve every message, flow and response before anything goes live. We test every scenario so there are no surprises.

4

Go Live

We flip the switch. Most systems are live within 2–5 business days. We monitor the first two weeks to optimise performance.

5

Ongoing Support

Monthly reporting, message tuning, AI updates and local support. We're here when your business grows or your needs change.

Automation that understands your trade

Not generic software — systems configured for how your business actually works.

🔨

Tradies & Construction

Missed call text back + quote follow-up. Recover after-hours leads automatically while you're on site.

🍽

Cafés & Restaurants

Post-visit review requests + chatbot for hours & reservations. Turn diners into Google reviews.

🩹

Health & Allied Health

AI receptionist for appointment FAQs + nurture sequences for referrals. Reduce phone tag, fill your books.

🏠

Real Estate & Property

Lead intelligence + instant follow-up sequences. Know who's on your site and engage them before competitors do.

🚦

Automotive

Service reminders + review automation. Keep customers coming back and building your reputation.

💼

Professional Services

Lead nurture sequences + dashboard reporting. Stay top of mind for the slow-burn B2B decision cycle.

🏓

Fitness & Wellness

AI chatbot + class/appointment automation. Handle enquiries 24/7 without adding headcount.

🛒

Retail & eCommerce

Abandoned cart reheat + review flows. Win back browsers who didn't buy and grow your social proof.

Transparent pricing, no lock-in contracts

Start with one automation or go all-in from day one. Every plan includes full setup, testing and local support.

Starter Automation

$297/mo
+ $497 one-time setup
  • Missed call text back
  • Review automation (SMS or email)
  • Basic reporting dashboard
  • Monthly performance report
  • Local support via phone & email
Get Started

Full Stack

$997/mo
+ $1,997 one-time setup
  • Everything in Growth
  • AI receptionist (voice)
  • Lead reheat campaigns
  • Advanced dashboard & reporting
  • Industry-specific automation flows
  • Dedicated account manager
  • Priority support SLA
Get Started

Frequently asked questions

No — most of our automation systems work alongside your existing website. We can add chatbots, missed call text back and review automation to any site, regardless of who built it.
Most systems are live within 2–5 business days. More complex builds with AI receptionists and multi-channel nurture sequences may take up to 10 business days. We'll give you a clear timeline upfront.
No lock-in contracts. We bill month to month and you can cancel anytime. We're confident you'll see results — we don't need a contract to keep you.
We integrate with most popular CRMs (HubSpot, Salesforce, Zoho), booking platforms, Google Business Profile, Gmail, Outlook and more. If you're using something else, ask us — we've most likely built an integration for it.
No. We train it on your brand voice, typical customer questions and your specific services. Most visitors can't tell it's an AI — and when they push the boundaries of what it knows, it hands off gracefully to you.
Yes — your dashboard shows every conversation, every lead captured, every review requested and every follow-up sent. Full transparency, and you can pause or edit any flow at any time.

Find out how much you're leaving on the table

Book a free 20-minute call and we'll map your current lead flow, identify the gaps and show you exactly which automations would make the biggest difference for your business.

📞 (02) 4003 4436
📍 1 Innovation Way, North Wollongong NSW 2500
🕑 Usually respond within 2 business hours